This Privacy Policy explains how [OPERATOR NAME] ("Examia", "we", "us", or "our") collects, uses, shares, and protects your information when you use the Examia mobile application and related services (the "App"). Examia is an exam-preparation and study platform for learners.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who We Are
Examia is operated as a sole operation based in Zimbabwe. For any privacy questions or requests, contact us at [CONTACT EMAIL].
2. Information We Collect
2.1 Information you give us
- Account details: email address and password (passwords are stored in hashed/encrypted form, never in plain text).
- Profile details: first name, last name, date of birth, sex, home language, country, grade level, institution name, study hours per week, preferred study time, study goals, and how you heard about us (referral source).
- Profile picture: an optional photo or emoji avatar. If you choose to set a photo, we access your device camera or photo library only when you select that option.
- Communications: messages you send us by email or support channels.
2.2 Information generated through your use of the App
- Exam and study activity: exam papers you attempt, answers you submit, scores, marks awarded, completion status, and timestamps.
- Gamification data: experience points (XP), levels, tiers, clan membership, leaderboard rankings, and achievement history.
- Subject enrolment: the subjects you choose to study.
- Preferences: notification settings and study preferences.
2.3 Information collected automatically
- Authentication tokens used to keep you signed in (stored securely on your device).
- Device permissions you grant, such as camera, photo library, and (on Android) microphone, used only for the in-app features that require them.
- Basic technical data needed to operate the service, such as app version and error/diagnostic information.
We do not collect payment card details within the App.
3. How We Use Your Information
We use your information to:
- Create and manage your account and verify your identity (including one-time passwords sent to your email).
- Provide core features: exam practice, scoring, progress tracking, subjects, clans, and leaderboards.
- Personalise your study experience and recommendations.
- Operate the gamification, ranking, and clan systems.
- Send you account, verification, and service-related emails.
- Maintain security, prevent fraud and abuse, and debug problems.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your data on the basis of: your consent (which you may withdraw), the performance of our agreement with you (providing the App), our legitimate interests (security, improving the service), and legal compliance.
5. How We Share Information
We do not sell your personal information. We share data only as follows:
- Service providers: trusted third parties that host our servers, send our emails, or provide infrastructure, acting on our instructions.
- Other users (limited): your display name, avatar, clan membership, XP, level, and leaderboard position may be visible to other users as part of the social and ranking features. Your email, password, date of birth, and exam answers are never shown to other users.
- Legal reasons: where required by law, court order, or to protect the rights, safety, and property of Examia, our users, or the public.
- Business transfer: if the service is transferred to another operator, your data may transfer with it, subject to this Policy.
6. Children's and Minors' Privacy
Examia is intended for learners, many of whom are minors (under 18).
- If you are under the age of majority in your country, you may use the App only with the consent and supervision of a parent or legal guardian.
- We rely on parents/guardians to consent on behalf of minors and to oversee their use of the App.
- We collect only the information needed to provide the study service and do not knowingly use a minor's data for advertising or profiling beyond the educational and gamification features described here.
- A parent or guardian may review, correct, or request deletion of their child's information by contacting [CONTACT EMAIL].
- If we learn that we have collected data from a minor without appropriate consent, we will delete it.
7. Data Retention
We keep your personal information for as long as your account is active and as needed to provide the service. If you delete your account, we delete or anonymise your personal data within a reasonable period, except where we must retain certain records to meet legal obligations or resolve disputes. Deleting your account also removes your linked profile, exam attempts, and responses (these are cascade-deleted).
8. Data Security
We protect your data using measures including encrypted password storage, secure authentication tokens, and access controls. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and to notify you of significant breaches where required by law.
9. Your Rights
Subject to applicable law, you may:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data (much of this is editable in your profile).
- Request deletion of your account and data.
- Withdraw consent or object to certain processing.
- Request a copy of your data in a portable format.
To exercise any right, contact [CONTACT EMAIL]. We may need to verify your identity first.
10. Device Permissions
The App requests the following permissions, used only for the stated purpose:
- Camera — to take a profile photo.
- Photo library — to choose a profile photo.
- Microphone (Android) — for features that may require audio input.
You can change or revoke these permissions in your device settings at any time; some features may then stop working.
11. International Data Transfers
Your data may be processed on servers located outside your country. Where this happens, we take steps to ensure your data remains protected in line with this Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date and, for material changes, notify you in the App or by email. Continued use of the App after changes means you accept the updated Policy.
13. Contact Us
Questions, requests, or complaints about this Policy or your data:
[OPERATOR NAME]
Email: [CONTACT EMAIL]
Zimbabwe
This document is governed by the laws of Zimbabwe. See also our Terms and Conditions.